Politique d’expédition

Shipping Policy

Last updated: August 7, 2026

Thank you for shopping with The House of Pluto.

Order Processing

Orders are processed before shipment and may require additional preparation time depending on the item. Processing times can vary during periods of high order volume, product launches, or holidays.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping

The House of Pluto currently ships to Canada and the United States. Select products may be available in additional destinations when checkout permits.

For products in our general shipping profile, current rates are CA$12 standard within Canada, CA$20 express within Canada, and CA$25 to the United States. Qualifying Artifact orders shipping within Canada receive free standard shipping at CA$80 or more. Product availability, final shipping charges, and delivery options are displayed at checkout.

Delivery times are estimates and may vary depending on your location, the shipping carrier, weather, holidays, or other circumstances outside of our control.

Separate Shipments

Some items in your order may be fulfilled separately. Because of this, products from the same order may arrive in different packages or at different times.

You will not be charged additional shipping solely because an order is divided into multiple shipments.

Tracking

If tracking is provided for your shipment, you will receive the tracking information after your order has been dispatched.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Delayed, Lost, or Stolen Packages

Once a package has been transferred to the shipping carrier, delivery may be affected by circumstances outside of our control.

If your tracking information shows unusual delays or you believe your package has been lost, please contact us and we will do our best to help investigate the situation with the carrier.

Packages marked as delivered by the carrier should first be checked with household members, nearby delivery locations, and the shipping carrier.

Damaged Orders

If your order arrives damaged, contact us as soon as possible and include your order number and clear photos of the package and item so we can review the situation.

Questions

For questions regarding your shipment or order, contact The House of Pluto through the contact information provided on our website.